60 http://tripodcast.com Sat, 11 Feb 2012 13:21:22 GMT Sat, 11 Feb 2012 13:21:22 GMT en Copyright (c) 2011 Don't Panic Productions, Inc. All Rights Reserved Usable information for cleaning professionals David Holly For cleaing industry professionals - concise information you can use in your company or organization - right now. Improve operations, increase sales and build profits. For operations, human resources, sales, and managers. For cleaing industry professionals - concise information you can use in your company or organization - right now. Improve operations, increase sales and build profits. For operations, human resources, sales, and managers. David Holly david@dontpanicproductions.com no David Holly Tripodcast Episode 210 - More Powerful PowerPoints PowerPoint presentattions are becoming expected for proposals as well as business reviews. Clients demand effective presentations. In this Tripodcast Ron Segura, President of Segura & Associates, provides some simple usable tips to help you deliver more effective presentations with your very next meeting. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20210.mp3?ref=rss Mon, 06 Feb 2012 01:50:31 GMT 00:03:14 David Holly Tripodcast Episode 209 - What Do You Do When Your Employees Call In...? Dick Ollek, CBSE, President of Consultants In Cleaning shares several techniques for preventing absenteeism. Starting with an attitude of "helping" the employee get to work, Dick describes several methods for ensuring your accounts are fully staffed every night. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20209.mp3?ref=rss Mon, 30 Jan 2012 04:00:00 GMT 00:07:59 David Holly Tripodcast Episode 208 - Do you know the benefits of doing business with your company? What are the benefits of doing business with your company? Are you confusing features with benefits? In this Tripodcast, Ron Segura explains the difference between a feature & a benefit and suggests four potential benefits customers might be looking for. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20208.mp3?ref=rss Mon, 23 Jan 2012 04:00:00 GMT 00:04:20 David Holly Tripodcast Episode 207 - Do You Want a Raise? Happy New Year and welcome to the first Tripodcast of the New Year and the start of Tripodcast Series 5. You might be lookng ahead to the new year, planning some changes, considering your efforts and results. You might even be thinking about a raise... Dick Ollek, CBSE, joins us in this Tripodcast to help you understand HOW to get that raise. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20207.mp3?ref=rss Mon, 09 Jan 2012 04:00:00 GMT 00:05:09 David Holly Tripodcast Episode 205 - Dealing With Customer Complaints Ron Segura, President of Segura & Associates, joins us to talk about dealing with customer complaints. He presents a simple mnenomic to help remember the steps to effectively deal with the most difficult and challenging complaints. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20205.mp3?ref=rss Mon, 19 Dec 2011 04:00:00 GMT 00:04:54 BSC, Distributor, Management David Holly Tripodcast Episode 204 - The Two Sweetest Words... Dick Ollek, CBSE, offers an important perspective on two words that are often forgotten or simply used as a "throw away" phrase... He helps remind us that when these words are spoken sincerely, they can make all the difference in the world... no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20204.mp3?ref=rss Mon, 12 Dec 2011 04:00:00 GMT 00:04:38 David Holly Tripodcast Episode 203 - Whether You Think You Can or You Think You Can't - You Are Right Dick Ollek, CBSE shares some stories, examples and thoughts about how YOUR attitude and expectations shape your success. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20203.mp3?ref=rss Mon, 05 Dec 2011 04:00:00 GMT 00:05:24 BSC, In-House, Distribution, Motivation, Management David Holly Tripodcast Episode 202 - Getting to Customer Satisfaction Ron Segura, President of Segura and Associates, talks with us about the difference between customer service and customer satisfaction. Ron lays out a strategy and several tactics that will help your organization really get to Customer Satisfaction. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20202.mp3?ref=rss Mon, 28 Nov 2011 03:00:00 GMT 00:04:47 BSC, In-house, Distributor, Management David Holly Tripodcast Episode 201 - What About YOUR Image? What About Your Image? In this Tripodcast, Dick Ollek, CBSE takes a look at your image... Uniforms, vehicles, office, and more. Whether you are a BSC, Distributor, In-House Cleaning Operation, or otherwise in the Cleaning Industry, how you present yourself, and your employees, is critically important to your clients' and prospects' opinion of your operation, and ultimately the success of your operation. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20201.mp3?ref=rss Mon, 21 Nov 2011 04:00:00 GMT 00:06:10 BSC, In-House, Distributor, Operations, Management David Holly Tripodcast Episode 200 - What Were You Thinking? We're back on our weekly schedule of Tripodcasts. I hope you've enjoyed the past several weeks leading up to and following the BSCAI Convention and ISSA Tradeshow. I know we really enjoyed talking with the sponsors, presenters, Board Members and attendees. We've learned a lot and look forward to this annual series. In today's Tripodcast Dick Ollek, CBSE talks about attitude. Although it seems that we are surrounded with negative thinking, Dick points out that how we CHOOSE to think about things makes ALL the difference. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20200.mp3?ref=rss Mon, 14 Nov 2011 03:00:00 GMT 00:05:12 BSC, BSCAI, ISSA, In-House, Management, Distribution David Holly Tripodcast Episode 198 - Terry Woodley - Woodley Building Maintenance Dick Ollek, CBSE and Terry Woodley, CBSE talk about the Tradeshow and Convention. Terry is the President-Elect of the BSCAI and shares his toughts about the past and next year with the Association. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20198.mp3?ref=rss Thu, 10 Nov 2011 03:00:00 GMT 00:05:26 BSC, BSCAI, ISSA, Interclean, Tradeshow, Convention David Holly Tripodcast Episode 197 - Michael Diamond - Premier Maintenance Dick Ollek, CBSE talks with Michael Diamond, CBSE of Premier Maintenance at the recent BSCAI Convention. Michael shares his thoughts about the Association, the Tradeshow and Convention. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20197.mp3?ref=rss Wed, 09 Nov 2011 03:00:00 GMT 00:04:20 BSCAI, ISSA, Interclean, Tradeshow, Convention David Holly Tripodcast Episode 196 - Jason Lee, Top Quality Janitorial Services As we continue our wrap up of the ISSA Tradeshow and BSCAI Convention, Dick Ollek, CBSE, talks with Jason Lee from Top Quality Janitorial Services. Jason was part of the team that put together this year's Education Track for the BSCAI Convention. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20196.mp3?ref=rss Tue, 08 Nov 2011 03:00:00 GMT 00:05:15 BSCAI, BSC, ISSA, Interclean David Holly Tripodcast Episode 195 - Guy Hignite - SPRINT SPRINT has been a partner to BSCAI for several years. In this Tripodcast, Dick Ollek, CBSE, talks with Guy Hignite from SPRINT about the many technology options they offer to help grow your business. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20195.mp3?ref=rss Mon, 07 Nov 2011 03:00:00 GMT 00:05:45 BSC, BSCAI, ISSA, Tradeshow, Convention David Holly Tripodcast Episode 194 - Steve Garcia Steve has been attending the BSCAI Show and Convention since 1992 when he and his brother formed their first company. In this Tripodcast, Steve explains how the BSCAI has been a significant part of the growth of his business. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20194.mp3?ref=rss Fri, 04 Nov 2011 03:00:00 GMT 00:04:21 BSC, BSCAI, ISSA, Tripodcast, Tradeshow, Convention David Holly Tripodcast Episode 193 - Patricia Gaffney Our re-cap from the ISSA Tradeshow and BSCAI Convention continues with this conversation between Dick Ollek, CBSE and Patricia Gaffney - founder and CEO of Rainmaker Sales Support. Patricia and Rainmaker are strong supporters and sponsors of BSCAI. In this Tripodcast, Patricia explains how her company can help BSCs and shares her thoughts about the Tradeshow and the BSCAI. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20193.mp3?ref=rss Thu, 03 Nov 2011 03:00:00 GMT 00:04:45 BSC, BSCAI, ISSA, Tradeshow, Convention, Interclean David Holly Tripodcast Episode 192 - Chris Paxos We continue our daily Tripodcasts following the BSCAI Convention and ISSA Tradeshow. In this Tripodcast Dick talks with Chris Paxos from A- Quality Facility Services. Chris talks about the show, what he has gained as a member and where he thinks his company and the industry are headed. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/TPC192.mp3?ref=rss Wed, 02 Nov 2011 03:00:00 GMT 00:03:58 BSC, BSCAI, ISSA, Interclean, Tradeshow, Convention David Holly Tripodcast Episode 191 - John Raveris - Diversey, Inc. Continuing our daily Tripodcasts recapping the ISSA Tradeshow and BSCAI Convention from Las Vegas October 2011. In this Tripodcast, Dick Ollek, CBSE talks with John Raveris from Diversey, Inc. John, Diversey, and S.C. Johnson have been staunch supporters of BSCAI for decades. John shares his thoughts about the association, Diversey, and the future of contracting. Join us for a very special Tripodcast. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/TPC191.mp3?ref=rss Tue, 01 Nov 2011 00:04:00 GMT 00:09:52 BSCAI, BSC, ISSA, Interclea, Tradeshow, Convention David Holly Tripodcast Episode 190 - Kevin Rohan, CBSE, Chairman Cavalier Services, Inc. We are beginning another daily series of Tripodcasts as we wrap up the ISSA Tradeshow and BSCAI Convention. Be sure to subscribe at www.tripodcast.com to ensure you recieve every episode! In this Tripodcast Dick talks with Kevin ROhan, CBSE, Chairman and CEO of Cavalier Services, Inc. Kevin is the President Elect of the BSCAI and shares his thoughts about the Association and this year's Tradeshow and Convention. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/TPC190.mp3?ref=rss Mon, 31 Oct 2011 03:00:00 GMT 00:04:58 BSCAI, ISSA, Convention, Tradeshow David Holly Tripodcast Episode 188 - David Holly & Dick Ollek Dick Ollek, CBSE talks with David Holly as they wrap up the past two weeks of daily podcasts leading up to the BSCAI Convention and ISSA Tradeshow in Las Vegas. David & Dick talk about their presentations at the Tradeshow and Convention as well as the past couple of weeks of Tripodcasts. They will be together in the BSCAI booth - 3355 - recording Tripodcasts at the Tradeshow as well as at the CBSE & RBSM Reception and at the BSCAI Convention. Please look for them and stop by to record your impressions of the Tradeshow and Convention as well as the industry in general. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20188.mp3?ref=rss Fri, 14 Oct 2011 03:00:00 GMT 00:21:14 BSC, BSCAI, ISSA, Tradeshow, Convention David Holly Tripodcast Episode 187 - Sprint - Guy Hignite Dick Ollek, CBSE, talks with Guy Hignite from Sprint. Sprint is a partner with BSCAI and offers some very exciting technology solutions for our industry. Guy will be at the BSCAI booth throughout the Tradeshow, demonstrating Sprint's solutions and offering tips and strategies for accelerating your business. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20187.mp3?ref=rss Thu, 13 Oct 2011 03:00:00 GMT 00:08:51 BSC, BSCAI, Convention, ISSA, Tradeshow David Holly Tripodcast Episode 186 - Mike Nikolich - SmithBucklin Dick Ollek talks with Mike Nikolich, Chief Marketing Officer, SmithBucklin about his presentation at the BSCAI Convention in Las Vegas. Digitally Presented by Mike Nikolich, SmithBucklin We are experiencing a revolution in the way we communicate, find products, select service providers and interact with friends, colleagues, business partners and peers. Does your organization have a strong Internet presence? Can prospective members and supporters find your association on search engines? Are people engaging with your blogs, communities and social media outposts? Entrepreneur and 30-year marketing and public relations expert Mike Nikolich will share ideas, concepts and practical examples that can help your association become the digital destination of choice. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20186.mp3?ref=rss Wed, 12 Oct 2011 03:00:00 GMT 00:12:58 BSC, BSCAI, ISSA, Convention, Tradeshow David Holly Tripodcast Episode 185 - NSA - Terry Sambrowski Dick Ollek, CBSE talks with Terry Sambrowski the VP and Executive Director of the National Service Alliance (NSA) about the panel she will be leading at the BSCAI Convention next week. Presented by Terry Sambrowski, National Service Alliance (NSA) and Panelists With the Purchase Advantage Program, it’s easy to streamline your purchasing processes and drive higher profit margins through an innovative program that allows you to buy the brand name products you use every day, at prices you can afford. You (and your bottom line) can’t afford to miss this session. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20185.mp3?ref=rss Tue, 11 Oct 2011 03:00:00 GMT 00:11:23 BSC, BSCAI, Convention, ISSA, Tradeshow David Holly Tripodcast Episode 184 - Dick Ollek David Holly talkes with Dick Ollek, CBSE about his presentation at the BSCAI Convention in Las Vegas next week. Dick's presentation will be at 8AM on Saturday morning at the Bellagio. While the hour may be early, the content is well worth setting your alarm - you do not want to miss this one! Technology in Training - The World, It is a Changin' Presented by Dick Ollek, CBSE, Consultants in Cleaning, LLC and Tripod Learning Associates Even though there may be more people available for work today, this does not necessarily translate to low turnover and a happy, well trained workforce. In this session, you will learn how today’s work force and related training is dramatically different from just a few years ago. There will be a special focus on how technology has made training more challenging, but also much more fun! no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20184.mp3?ref=rss Mon, 10 Oct 2011 03:00:00 GMT 00:12:48 BSCAI, BSC, Convention, ISSA, Tradeshow David Holly Tripodcast Episode 183 - Linda Pendergrass, CQM, and Erik Kadlubowski Dick Ollek talks with Linda and Erik about their presentation at the upcoming BSCAI Convention in Las Vegas. Using Technology to Enhance BSC Operations Presented by Linda Pendergrass, CQM, Cavalier Services, Inc. and Erik Kadlubowski, Woodley Building Maintenance This workshop explores how building services contractors can effectively use various technologies in service delivery. It provides an exciting look at software and hardware tools for communicating and responding to customers, communicating and training employees and managing performance. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20183.mp3?ref=rss Fri, 07 Oct 2011 03:00:00 GMT 00:09:49 BSC, BSCAI, ISSA, Convention, Tradeshow David Holly Tripodcast Episode 182 - James Heck TEAM MJV Dick Ollek talks with James Heck about his presentation at the upcoming BSCAI Convention and ISSA Tradeshow. Successful Branching Through Powerful Teamwork Presented by James D. Heck, TEAM MJV Expanding your number of offices enhances your local presences and growth; however successful branching requires teamwork, communication, planning, flexibility and implementation. During this session TEAM MJV will speak on their successful (and unsuccessful) ventures in opening 3 new offices in 6 years. Attendees will have an opportunity to learn from their mistakes and the strategies they implemented to assure smooth transitions and effective direction. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20182.mp3?ref=rss Thu, 06 Oct 2011 03:00:00 GMT 00:12:32 BSC, BSCAI, Convention, ISSA, Tradeshow David Holly Tripodcast Episode 181 - TEAM Software, Jill Davie Dick Ollek talks with Jill Davie the VP of Sales and Marketing for TEAM Software. TEAM has been a supporter and sponsor of the BSCAI for many years. Once again in 2011, TEAM Software is a Corporate Partner with the BSCAI bringing you excellent opportunities for education, peer to peer conversations and access to the newest and most innovative products and supplies for our industry. TEAM provides software solutions and associated services that streamline operations and administrative processes, saving your staff valuable time and arming your executives with powerful data to make smart business decisions. Our goal is to help your organization increase efficiency and realize more profit. At TEAM, we recognize that we’re in business to serve our customers. That is why outstanding customer service is our top priority, always. We invite you to learn more about our products and service philosophy by perusing our Web site - http://www.teamsoftware.com. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20181.mp3?ref=rss Wed, 05 Oct 2011 03:00:00 GMT 00:07:53 BSC, BSCAI, Software, ISSA, Tradeshow, Convention David Holly Tripodcast Episode 180 - Dick Ollek David Holly talks with Dick Ollek about his upcoming presentation at the BSCAI Convention in Las Vegas. Winning the "Bid" and Winning the Customer Presented by Dick Ollek, CBSE, Consultants in Cleaning, LLC and Tripod Learning Associates Do you want to win the bid every time? Do you want to win a customer? During this session you will learn the difference between winning a bid and a customer and how to do both. This session will review both approaches and help you determine which is best for your organization. The focus will not be theoretical – you will learn specific ways to create proposals that bring in business. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20180.mp3?ref=rss Tue, 04 Oct 2011 03:00:00 GMT 00:13:44 BSC, BSCAI, Convention, ISSA, Tradeshow David Holly Tripodcast Episode 179 - North Pointe Insurance Dick Ollek talks with Tim Minnick of North Pointe Insurance. Northpointe Insurance, LLC offers you and your employees an affordable, flexible and customizable plan that will greatly enhance your current offerings. This plan can help reduce staff turnover, save your company money and improve your competitive advantage when recruiting top talent. Offering stable, inexpensive and sound medical insurance is a benefit every employee and business owner longs for, and through BSCAI’s partnership with Northpointe, you now have access to that. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20179.mp3?ref=rss Mon, 03 Oct 2011 03:00:00 GMT 00:08:26 BSC, BSCAI, ISSA, Convention, Trade Show David Holly Tripodcast Episode 178 - Tim Minnick Dick Ollek talks with Tim Minnick VP of Northpoint Insurance. Northpoint is sponsoring a special speaker to talk about the new health care law and how it impacts companies in our industry. The Impact of Healthcare Reform on American Business Presented by Ruthann Laswick, Black, Gould & Associates This is an important topic that should be well attended. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20178.mp3?ref=rss Fri, 30 Sep 2011 03:00:00 GMT 00:11:05 BSCAI, BSC, Convention, ISSA, Tradeshow David Holly Tripodcast Episode 177 - Perry Heidecker Dick Ollek talks with Perry Heidecker about his presentation at the upcoming BSCAI Convention in Las Vegas. What's New and Important in Employment Law for 2011 Presented by Perry Heidecker, Milman Labuda Law Group, PLLC. It is important to protect your business by staying current on changes in employment law. This session will address what is new in 2011 and will have special emphasis on the status of healthcare reform, immigration and changes at the National Labor Relations Board. In addition, the rise in wage and hour class actions will be addressed. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20177.mp3?ref=rss Thu, 29 Sep 2011 03:00:00 GMT 00:16:35 BSCAI, BSC, Convention, ISSA, Tradeshow David Holly Tripodcast Episode 176- Jim Harris Dick Ollek talks with Jim Harrisd about his presentation at the upcoming BSCAI Convention in Las Vegas. Productivity Seminar - 8:00 a.m. – 10:45 a.m. Improve Productivity, Maintain Quality Jim Harris, CBSE, Janitronics, Inc. The BSC industry continues to experience profit, growth and retention challenges from price competition, customer disloyalty, cost escalation and a variety of other factors. This session focuses on improving productivity without losing quality at the facility level and will identify the organizational support necessary to reach and sustain optimum productivity while remaining flexible to shape costs to meet drastic program cuts. The session will also define productivity, clean and cleaning and discuss well-known “systems thinking” processes as utilized by the world’s most successful organizations specializing in operational efficiencies. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20176.mp3?ref=rss Wed, 28 Sep 2011 03:00:00 GMT 00:12:03 BSCAI, BSC, Convention, ISSA, Tradeshow David Holly Tripodcast Episode 175 - Todd Hokins, Part 2 Friday, October 21 Supervision Seminar - 1:30 p.m. – 4:15 p.m. Employee Communications Todd Hopkins, CBSE, Office Pride Commercial Cleaning Learn why poor employee communication is so costly, as well as strategies for effectively communicating with all of your employees. Discussion topics include strategies for properly addressing complaints, creating accountability and earning respect, overcoming fear and intimidation and establishing employee expectations. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20175.mp3?ref=rss Tue, 27 Sep 2011 03:00:00 GMT 00:09:07 BSCAI, BSC, Convention, ISSA, Trade Show David Holly Tripodcast Episode 174 - Todd Hopkins How to Respond to Customer Complaints Presented by Todd Hopkins, CBSE, Office Pride Commercial Cleaning Services This entertaining and interactive session will coach you on the entire customer complaint response process. It will begin with how to get the customer to complain instead of cancelling and will then walk through handling the complaints, including responding to irate customers, what to never say to a customer, how to follow up after the complaint and finally, how to turn complaints into profit! no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20174.mp3?ref=rss Mon, 26 Sep 2011 03:00:00 GMT 00:09:49 BSCAI, Convention, ISSA, Tradeshow David Holly Tripodcast Episode 173 - Dana Weaver Dick Ollek talks with Dana Weaver about his presentation at the BSCAI COnvention in October. The Steps to Building a Successful Marketing and Sales Program for Your Company - Part 1 Presented by Dana Weaver, L. Dana Weaver Consulting The development and execution of a marketing and sales plan is a complicated aspect of running a successful BSC company. During this two part session, Dana Weaver will address the fundamental, yet difficult, aspects of making the sale from the stages of finding prospects to winning the bid. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20173.mp3?ref=rss Fri, 23 Sep 2011 12:26:08 GMT 00:07:59 BSC, BSCAI, Convention, Tradeshow, ISSA David Holly Tripodcast Episode 172 - Gary Penrod Dick Ollek talks with Gary Penrod about buying & selling companies. Mergers & Acquisitions 101: Looking Toward 2012 Presented by Gary Penrod, CBSE, Gary Penrod and Associates and John Herbots, CPA, Gary Penrod and Associates The landscape of M&A has changed in recent years, yet the fundamentals have remained consistent. A successful transaction requires a committed and educated seller and committed and qualified buyer. During this session, participants will learn the requirements for a successful transaction, review the current state of valuations in terms of the recent economic shift and evaluate the risks to both the buyers and the sellers going into 2012. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20172.mp3?ref=rss Thu, 22 Sep 2011 04:00:00 GMT 00:07:56 BSCAI, BSC, Tradeshow, ISSA, Convention David Holly Tripodcast Episode 171 - Gary Collins Dick Ollek talks with Gary Collins about his presentation at the BSCAI Convention. Paying with More than Money Presented by Gary Collins, CBSE, Supreme Maintenance Organization Many supervisors and managers think employees are motivated by money. However, high wages are not usually an option and we must find other ways to "pay" our employees. Fortunately, what truly motivates contract cleaners is appreciation for work completed. Gary Collins started his contract cleaning business over 22 years ago with a partner and $200 and personally performed every task within his company. Through these expereinces he has gained a full appreciation for the work of a front line cleaner. This session will be both informative and inspirational and will help you learn how to motivate your employees with appreication and how showing this appreciation will benefit your company. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20171.mp3?ref=rss Wed, 21 Sep 2011 04:30:00 GMT 00:09:36 BSCAI, Connvention, ISSA, Tradeshow David Holly Tripodcast Episode 170 - Chris Stathakis Dick Ollek, CBSE Talks with Chris Stathakis about Chris' presentation at the upcoming BSCAI Convention - Six Ways to Enhance your Peer Group Experience. Peer groups are an invaluable way to enhance your network and learn new ways to improve your business. This presentation is designed to take the peer group experience to a whole new level. Whether you are a long time peer group participant, or you are estabilishing a new one, this session will provide you six specific ways to ensure you are getting the most from your peer group experience. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20170.mp3?ref=rss Tue, 20 Sep 2011 04:00:00 GMT 00:12:21 BSCAI, ISSA Convention, Trade Show David Holly Tripodcast Episode 169 - Part 2 - Pre BSCAI Convention Dick Ollek, CBSE talks with Chris Mundschenk, Executive Director of the BSCAI. In this Tripodcast, they talk about the upcoming ISSA Tradeshow and BSCAI Convention. Dick & Chris talk about the educational seminars and other opportunities to help your business grow. Don't miss the Tripodcast and don't miss the show & convention! no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20168.mp3?ref=rss Mon, 19 Sep 2011 02:00:00 GMT 00:17:24 BSCAI, BSC, ISSA, Convention, Tradeshow David Holly Tripodcast Episode 168 - Pre-BSCAI Convention with Chris Mundschenk Dick Ollek, CBSE, talks with Chris Mundschenk, Executive VP of the BSCAI. Chris talks about the upcoming BSCAI Convention, co-located this year with the ISSA Tradeshow in Las Vegas. Building on the success of last year's Tradeshow and Convention co-located with ISSA in Orlando, FL, this show promises to be even better. More information, peer to peer education and round tables, exciting and informative concurrent sessions, and more... For more information about the show & convention, go to www.bscai.org or click the link in the right hand column at www.tripodcast.com. This Tripodcast was sponsored by BSCAI SmartBrief. BSCAI SmartBrief brings the news that really matters to the building service community every Wednesday. Knowledgeable editors handpick key articles from hundreds of publications, summarize them and provide direct links to the original sources. In other words, we do all the research and you get the latest news on building service in your inbox or handheld device absolutely free. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/TPC168.mp3?ref=rss Mon, 12 Sep 2011 04:00:00 GMT 00:14:01 BSCAI, ISSA, Tradeshow, Convention David Holly Tripodcast Episode 167 - I Wish I Could Do That.... I Wish I Could Do THAT... Have you ever found yourself saying those words? In this Tripodcast, Dick Ollek, CBSE, challenges you to look at what you already CAN do, what makes YOU an expert. By focusing on what we can do, becoming an expert in our field we can create our own luck, our own fortune. And, while you might not be able to do THAT - you will succeed by looking at what you CAN do. The ISSA Tradeshow / BSCAI Convention is rapidly approaching – it starts in mid-October. Have you registered yet? If not – just look at the right hand column of this blog – the BSCAI section – click there to go to BSCAI.org and find out everything you need to get registered for this great Tradeshow and Convention We are looking forward to seeing you in Las Vegas! no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20167.mp3?ref=rss Mon, 05 Sep 2011 04:00:00 GMT 00:04:52 BSC, BSCAI, ISSA, Cleaning, Distribution, In-House David Holly Tripodcast Episode 166 - The Importance of Writing Things Down Ron Segura, President of Segura and Associates, explores the potential pitfalls of not writing things down and the potential advantages of actually writing things down. He uses examples from his personal and business life. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20166.mp3?ref=rss Mon, 29 Aug 2011 04:00:00 GMT 00:03:18 David Holly Tripodcast Episode 165 - 10 Tips for Telemarketing Success Whether you have a full blown telemarketing campaign or simply use the telephone to identify, qualify or tell your story to prospects, this Tripodacst is for you. Ron Segura - President of Segura and Associates - offers tips, techniques and strategies to make your telemarketing efforts more successfull. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20165.mp3?ref=rss Mon, 22 Aug 2011 04:00:00 GMT 00:05:40 BSC, ISSA, BSCAI, Cleaning, Janitorial, Green Cleaning David Holly Tripodcast Episode 164 - The BSCAI Pre-Show David Holly and Dick Ollek, CBSE discuss the upcoming BSCAI Convention and ISSA Tradeshow. We review the topics we will be presenting as well as our plans for recording some Tripodcasts on the show floor. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20164.mp3?ref=rss Mon, 15 Aug 2011 04:00:00 GMT 00:20:31 BSCAI, ISSA, Tradeshow David Holly Tripodcast Episode 163 - Are There More Vendors Than Prospects In This Room? Do you do tradeshows? Mini tradeshows? Vendor Fairs? Have you ever felt that there were more vendors in the room than prospects? Felt like this was a terrible waste of your time? In this Tripodcast Ron Segura, President of Segura and Associates, suggests that there might be a different, and more profitable, way to look at this.... no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20163.mp3?ref=rss Mon, 08 Aug 2011 04:00:00 GMT 00:04:39 David Holly Tripodcast Episode 162 - Do You Blog? Ron Segura - President of Segura & Associates - talks about the benefits of blogging in this Tripodcast. While our industry may be a bit behind the curve in the new "Social Media", it need not be daunting to get started. As Ron explains, starting a blog is easy and if you follow his strategy, you can see the benefits pretty quickly. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast162.mp3?ref=rss Mon, 01 Aug 2011 04:00:00 GMT 00:03:56 Blog, Blogging, Social Media, BSC, BSCAI, In-House, ISSA David Holly Tripodcast Episode 161 - "Get 'em to Work!" Whether you operate an in-house cleaning operation or are a Building Service Contractor - absenteeism is a problem. In this Tripodcast Dick Ollek, CBSE, offers some unconventional ideas of addressing this issue... no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/TPC161.mp3?ref=rss Mon, 25 Jul 2011 04:00:00 GMT 00:06:46 BSC, In-House, Absenteeism, Operations, Management David Holly Tripodcast Episode 160 - Getting to Customer Satisfaction Are you working to imporve Customer Satisfaction? Customer Service? It doesn't matter what you call it, today Ron Segura - President of Segura and Associates - offers some tips and tactics to help you delight your customers. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/TPC160.mp3?ref=rss Mon, 18 Jul 2011 04:00:00 GMT 00:04:47 BSC, BSCAI, Cleaning David Holly Tripodcast 159 - The Janitorial Store Pre-BSCAI Show Episode This the third annual pre-BSCAI Convention Tripodcast interview with The Janitorial Store. Dick Ollek, CBSE, explores the why's, what's and how's of attending the Convention and Trade Show. Now that BSCAI is co-located with the ISSA Tradeshow (this year in Las Vegas) there are even more reasons to attend. If you've never attended the show, you'll learn why it is so important. If you've atteded n the past, this Tripodcast will help you extract even more value from the show. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/TPC159.mp3?ref=rss Mon, 11 Jul 2011 04:00:00 GMT 00:15:17 BSCAI, ISSA, The Janitorial Store David Holly Tripodcast 157 - Who's Stopping You? If you look back 5 years and think about where you wanted to be in 5 years - are you there? Are you doing what you really wanted to do? If not, Who's Stopping You?. That's the question Dick Ollek, CBSE, asks in this week's Tripodcast. And, his answer just might surprise you... no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/TPC157.mp3?ref=rss Mon, 27 Jun 2011 04:00:00 GMT 00:05:06 David Holly Tripodcast Episode 156 - Traditional or Sustainable? What do you sell - traditional cleaning programs or Green & Sustainable programs? Are you waiting for your clients to ASK for a Green program? Do you advertise in your marketing materials or on your website that you are Green? In this Tripodcast, Ron Segura, President of Segura & Associates, challenges us to examine our claims and consider the advantages of selling a Sustainable Cleaning Program. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/TPC156.mp3?ref=rss Mon, 20 Jun 2011 04:00:00 GMT 00:04:28 David Holly Tripodcast 155 - Are You in an Inspection Rut? It's happened to all of us one time or another... we get into a rut. When it comes to inspections, this can lead to some customer satisfaction issues. As Dick Ollek, CBSE explains, we start to see what we EXPECT to see rather than what is really there. In this Tripodcast, Dick challenges us to see if we're in a rut and offers some suggestions for getting out of it... no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/TPC155F.mp3?ref=rss Mon, 13 Jun 2011 04:00:00 GMT 00:05:33 BSC, In-House David Holly Tripodcast Episode 154 - Are You REALLY Listening...? Recently, Ron Segura, President of Segura and Associates, recorded a Tripodcast Inner Circle to discuss customer satisfaction and listening to your customer. The Inner Circle detailed Ron's experiences with a men's clothier and a car rental agency - both advertising complete customer satisfaction. His experiences were less than "satisfactory". In this Tripodcast Ron goes back to each and takes a second look at how they respond to his earlier complaints... no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/TPC154.mp3?ref=rss Mon, 06 Jun 2011 05:00:00 GMT 00:07:24 BSC, Distributoe, Sales, Operations David Holly Tripodcast 153 - Just Looking... Kicking the tires... Just looking for information, just looking around, not really ready to buy... we've all run into these stalls. And in reality, they are objections that indicate the prospect hasn't heard what they need to hear. In this Tripodcast Dick Ollek, CBSE, looks at the "Just Looking" objection and helps understand what it means and how to overcome it. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/TPC%20153a.mp3?ref=rss Mon, 23 May 2011 05:00:00 GMT 00:06:00 BSC, Distributor, Sales David Holly Tripodcast 152 - Are YOU Wasting Time? We all wish we could start each day ready to go, key activities prioritized, and every minute counting as we move through the day. The reality usually differs a bit or a lot. In this Tripodcast, Ron Segura offers some easy to follow strategies for getting ahold of our priorities, making a strategic plan and helping us stop wasting time. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/TPC%20152.mp3?ref=rss Mon, 16 May 2011 04:00:00 GMT 00:04:48 BSC, Distributor, Sales, Operations, Management, BSCAI David Holly Tripodcast Episode 151 - How to Lose Business... Five simple words - use these words when a customer has a request, and you just may drive business away. In this Tripodcast Dick Ollek, CBSE tells what those words are and why they are a sure way to lose busisness. He also shareas a better approach to the request that can secure business and even drive new business. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/TPC151.mp3?ref=rss Mon, 09 May 2011 05:00:00 GMT 00:06:01 BSC, BSCAI, Operations, Management David Holly Tripodcast Episode 150 - Janelle Bruland In this Tripodcast Dick Ollek, CBSE talks with Janelle Bruland, CBSE. Ms Bruland is the Chair of the 2011 BSCAI Executive Seminar coming up in just a couple of weeks. In this Tripodcast she discusses the great program planned for the event in Chicago, speakers and opportunities for team building as well as developing your leadership skills. It's not too late to register, just go to www.BSCAI.org and follow the links. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/TPC150.mp3?ref=rss Mon, 02 May 2011 05:00:00 GMT 00:06:04 BSCAI, BSC, Executive Seminar David Holly Tripodcast Episode 149 - Chris Mundschenk Dick Ollek, CBSE talks with Chris Mundschenk the Executive VP of BSCAI about the upcoming Executive Seminar in Chicago May 13-14. This meeting is important to all BSCs and worth attending - yourself or with your team. Listen in to hear more about this event and the direction the association is going. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/TPC149_F.mp3?ref=rss Mon, 25 Apr 2011 05:00:00 GMT 00:13:50 BSCAI, BSC, Contractor, Cleaning, Green Cleaning David Holly Tripodcast Episode 142 - What Happens When They Say "Your Price is Too High"? Regardless of what you sell - paper, equipment, chemicals, or services - at some point a prospect will say "Your price is too high." Or a client will say they are canceling for a lower price. What do you do? Ron Segura, President of Segura and Associates, says - think of the Eye of the Tiger... Listen in to see how he overcomes the "Price Too High" objection. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20142.mp3?ref=rss Mon, 28 Feb 2011 05:00:00 GMT 00:05:22 BSC, Sales, Distribution, Distributor David Holly Tripodcast Episode 141 - The Many Hats of a Supervisor Have you stopped to think about the many hats a supervisor must wear to be effective? Dick Ollek, CBSE has and he talks about them in this Tripodcast. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20141.mp3?ref=rss Mon, 21 Feb 2011 05:00:00 GMT 00:06:49 BSC, Supervision, In-House David Holly Tripodcast Episode 140 - Technology or Personal Visit? no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20140.mp3?ref=rss Mon, 14 Feb 2011 05:00:00 GMT 00:00:00 David Holly Tripodcast Episode 139 - Turning Problems into Profits Ron Segura talks to sales people about how to improve their sales ability through a systematic approach to solving problems. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20139.mp3?ref=rss Mon, 07 Feb 2011 05:00:00 GMT 00:04:37 Distributor, Sales David Holly Tripodcast Episode 138 - Are You READY For Change? As we move back to our normal Tripodcast schedule beginning with this episode, Dick Ollek, CBSE, asks "Are you ready for change?" The one thing we can count on is that the world will continue to change, how we prepare and deal with it will determine our success. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20138.mp3?ref=rss Mon, 31 Jan 2011 04:00:00 GMT 00:07:06 BSC, Operations, Management, In-House David Holly Tripodcast Episode 137 - Sanjay Singh Sanjay Singh of RNN Cleaning Services, talks with Ron Segura at the recent BSCAI Convention in Orlando, FL. He explains how valuable the BSCAI has been in the growth of his company and why new contractors as well as established companies should consider becoming members. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20137.mp3?ref=rss Fri, 28 Jan 2011 05:00:00 GMT 00:05:11 BSC, BSCAI, ISSA David Holly Tripodcast Eisode 136 - Oscar Pena Ron Segura talks with Oscar Pena of Flair Building Services about his company, its growth and the benefits of being associated with BSCAI. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20136%202.mp3?ref=rss Wed, 26 Jan 2011 05:00:00 GMT 00:05:36 BSC, BSCAI, ISSA David Holly Tripodcast Episode 135 - Maurice Lesperance Ron Segura talks with Maurice Lesperance at the revent BSCAI Convention in Orlando, FL. Maurice's company is Prima Klean from Brantford, Ontario Canada. He talks about the growth of his company and the role BSCAI membership played in his success. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20135.mp3?ref=rss Mon, 24 Jan 2011 04:00:00 GMT 00:06:43 BSCAI, ISSA, Interclean David Holly Tripodcast Episode 134 - Lynn Krafft Lynn Krafft of Krafft Cleaning Service alked with Ron Segura at the recent BSCAI Convention. Lynn's company is celebrating their 40th anniversary. He shares his thoughts about 40 years in business, the future and the BSCAI. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20134.mp3?ref=rss Fri, 21 Jan 2011 04:30:00 GMT 00:08:47 BSCAI, ISSA, Interclean David Holly Tripodcast Episode 133 - Dan Knutson Dick Ollek, CBSE talks with Dan Knutson from YRC Worldwide. YRC is a sponsor and strong supporter of the BSCAI. In this episode, Dan explains the value his company brings to BSCAI & ISSA members, some special pricing and also talks about their support for the association. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20133.mp3?ref=rss Wed, 19 Jan 2011 07:53:00 GMT 00:06:48 BSCAI, BSC, ISSA, Interclean David Holly Tripodcast 132 - Curtis McLemore Curtis McLemore of McLemore Building Maintenance talks with Ron Segura at the recent BSCAI Convention in Orlando Florida. He discusses the advantage to members of the new working relationship between ISSA and BSCAI. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20132.mp3?ref=rss Fri, 14 Jan 2011 05:00:00 GMT 00:04:41 BSCAI, BSC, ISSA, Interclean David Holly Tripodcast Episode 131 - Blake Clements Blake Clements of Office Pride Commercial Cleaning Services talked with Dick Ollek at the ISSA / Interclean Tradeshow and BSCAI Convention in Orlando this past November. Blake shares his thoughts about building a successful enterprise as well as the importance of BSCAI membership. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20131.mp3?ref=rss Wed, 12 Jan 2011 05:00:00 GMT 00:04:45 BSCAI, BSC, ISSA, INTERCLEAN David Holly Tripodcast 130 - John McCann Ron Segura talks with John McCann of McCann Motivations. John talks bout his company and the important changes in the BSCAI this year. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20130.mp3?ref=rss Mon, 10 Jan 2011 05:30:00 GMT 00:08:03 BSCAI, BSC, ISSA, INTERCLEAN David Holly Tripodcast 129 - Roberto Valez Roberto Valez's company - Customized Performance - specializes in cleaning for health. They are dedicated to creating cleaner & healthier indoor environments. Mr. Valez and Ron Segura talk about the BSCAI and how it was valuable in the growth of Customized Performance. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20129.mp3?ref=rss Fri, 07 Jan 2011 03:00:00 GMT 00:02:52 BSCAI, BSC, ISSA, INTERCLEAN David Holly Tripodcast Episode 128 - Jill Davie Jill Davie, VP of Sales & Marketing at Team Software talks with Dick Ollek about the changes at BSCAI. Team Software is a long time sponsor of the association and Jill has many positive comments regarding the changes and progress the BSCAI is making. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20128.mp3?ref=rss Wed, 05 Jan 2011 03:00:00 GMT 00:05:21 BSCAI, BSC, ISSA, Interclean David Holly Tripodcast Episode 127 - Mark Klein Ron Segura talks with Mark Klein at the ISSA Trade Show and BSCAI Convention in Orlando this past November. Mark's company - Sunshine Cleaning Services - has a unique approach to selecting their management team. Ron and Mark also discuss Mark's experience as the chair of the BSCAI Government Affairs Committee. no no http://media.podcastingmanager.com/6/1/0/8/5/167890-158016/Media/Tripodcast%20Episode%20127.mp3?ref=rss Mon, 03 Jan 2011 03:00:00 GMT 00:09:02 BSCAI, BSC, ISSA, Interclean