Download | Duration: 00:04:41

Training - we talk about it, you talk about it, everyone talks about it. You may have invested in some of the industry's best new training programs. You may have created state of the art training facilities... But, WHO is doing the training? Listen in as Ron Segura explains how to choose the right trainer. Who does your training may be one of the most important questions you should be asking...

        

Download | Duration: 00:03:56

Ron Segura asks the question - do your inspections motivate or demoralize your employees? Inspections as a motivational tool? They are meant to uncover problems and find out whose responsible - right? Well, maybe not.

In this episode, Ron looks at inspections in a different way. He suggests you use inspections as a tool to help train and motivate your employees and offers some specific examples to support this point of view along with tips to get you going.

Oh, and by the way - you'll still be able to ensure that your facility is being cleaned properly - in fact maybe even better...

        

Download | Duration: 00:04:15

Well, it's pretty clear that no one has made a New Year's resolution to raise maintenance budgets. In fact, they are likely to be squeezed tighter if the economy doesn't improve soon. As a manager or department head, how do you motivate your employees in this environment? Raises and bonuses aren't available, prizes and dinners are probably not in the budget either. So how do you keep your people interested in doing their best?

Listen in as Dick Ollek explains the oldest and maybe the best way to provide positive motivation to your employees. Here's a hint - interest plays a big part of this tip...

        

Download | Duration: 00:04:14

You know image is important, but when was the last time you really looked at yours? Maybe as we start a new year this would be a good time to take a new look at your uniforms, vehicles, equipment and more. In this Tripodcast Ron Segura reminds us of the importance of image to our companies, employees and ourselves. He also offers some good advice for how to evaluate the impression we make and how to make sure our image is saying what we want it to.

        

Download | Duration: 00:05:49

Sometimes the only constant in life seems to BE change. We've all talked about the difficulties of change. In this Tripodcast Dick Ollek encourages us to seek out change and make it our ally. Dick is no stranger to change - successfully inventing and re-inventing his company and his career several times. Here's a chance to learn how to use change from an expert.

        

Download | Duration: 00:05:17

Happy New Year! Welcome to the first Tripodcast of the new year and the new decade. Have you made your New Year's Resolutions yet? Have you slipped yet? Was one of those resolutions to do a better job of delegating? To get out of the way, let your employees take some more responsibilities?

In this Tripodcast, Ron Segura explains why this is such a good idea - for your employees, for your organization, and for you.

        

Download | Duration: 00:04:33

In this Tripodcast Dick Ollek tackles a difficult question - what IS the cost of quality? If we hit 85% or 90% is the cost to reach 100% too high? Or is the cost of NOT pursuing 100% too high? Listen in as Dick Ollek explains what the real cost of quality is all about.

This is our last Tripodcast for 2009. Dick, Ron and I want to thank you for your support for these past 50 episodes. When we started out we really weren't sure what would happen. But the journey has been exciting and far exceeded our expectations. We are looking forward to 2010, and have several exciting new things planned. The free Tripodcasts will continue each week, and we hope you will continue to listen to us and that you will tell your friends and colleagues about the program.

We are putting together a CD with all 50 Tripodcasts so that you can take us with you. This will be available in late January - watch for an announcement at www.tripodcast.com. There will be a lot more coming in the next few months. Please be sure to subscribe to these free Tripodcasts so you don't miss any of it!

From all of us to you and your families - Have a safe, joyous, and wonderful holiday season. We look forward to seeing you again in 2010!
Dick Ollek, Ron Segura, David Holly

        

Download | Duration: 00:04:04

Have you ever lost a competitive proposal and said, "There's no way they can do it for that price..."? Are you sure? Maybe you ran the numbers through your workloading program - computerized or manual - and it just didn't work. But what numbers did you put in the program? ISSA averages, something you heard on the street? Or did you use REAL numbers - yours?

In this Tripodcast Ron Segura explains why the numbers you put into your workloading program are so important. And by paying more attention to what goes in might make what comes out AND you more competitive.

        

Download | Duration: 00:05:37

I am a procrastinator. Always have been and in spite of my best efforts, will likely be one to some degree in the future. But, as New Years Day begins to draw closer, I seriously think about those resolutions and changing my habits. When I procrastinate, it usually means I end up working some extra hours on the other end of the day, an inconvenience to be sure.

However, what happens when your employees start their shift "just 5 minutes" late? There is a real cost attached to that. And you are paying it directly from your projected profits. Or if you manage an in-house operation, this comes right from that already stretched labor budget.

What DOES it cost you when 5 minutes are wasted here or there? In this Tripodcast, Dick Ollek not only helps you understand the real cost, but also offers some tips for getting things back in control.

As New Years Day approaches, maybe we ALL should make a resolution to get those 5 minutes back.

        

Download | Duration: 00:04:18

Sure, you know training is important, you've read that, heard that,  lived that whether you manage an in-house operation or a building service contractor. But, is your training program up to date? Has it kept up with new technology, procedures, expectations? Are you sure? When was the last time you actually participated in the entire program?

In this Tripodcast, Ron Segura explains why knowing that your training program is complete and up to date is as important as having one. He also offers some tips to help you check on yours and get it back on the right track...