Download | Duration: 00:04:20

What are the benefits of doing business with your company? Are you confusing features with benefits? In this Tripodcast, Ron Segura explains the difference between a feature & a benefit and suggests four potential benefits customers might be looking for.

Video & audio Tripodcast. Click HERE to visit www.tripodcast.com

We will not be publishing a Tripodcast today in respect of the Martin Luther King Holiday.

Look for the next Tripodcast on Monday January 22, 2012.

Download | Duration: 00:05:09

Happy New Year and welcome to the first Tripodcast of the New Year and the start of Tripodcast Series 5.

You might be looking ahead to the new year, planning some changes, considering your efforts and results. You might even be thinking about a raise... Dick Ollek, CBSE, joins us in this Tripodcast to help you understand HOW to get that raise.

Audio and Video Tripodcast. Click HERE to visit Tripodcast.com.

We wish you a very Merry Christmas and a wonderful Holiday Season. We hope you have a wonderful time with family and friends and look forward to seeing you in the New Year with a brand new series of Tripodcasts.

Best wishes!

David, Dick, and Ron

Download | Duration: 00:04:54

Ron Segura, President of Segura & Associates, joins us to talk about dealing with customer complaints. He presents a simple mnenomic to help remember the steps to effectively deal with the most difficult and challenging complaints.

Audio & Video Tripodcast - click HERE to visit Tripodcast.com.

Download | Duration: 00:04:38

Dick Ollek, CBSE, offers an important perspective on two words that are often forgotten or simply used as a "throw away" phrase... He helps remind us that when these words are spoken sincerely, they can make all the difference in the world...

Audio & Video Tripodcast. Click HERE to visit our site and view the video...

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Download | Duration: 00:05:24

Dick Ollek, CBSE shares some stories, examples and thoughts about how YOUR attitude and expectations shape your success.

Audio and Video Tripodcast.

Download | Duration: 00:04:47

Ron Segura, President of Segura and Associates, talks with us about the difference between customer service and customer satisfaction. Ron lays out a strategy and several tactics that will help your organization really get to Customer Satisfaction.

Audio and Video Tripodcast - Click HERE to view video version.

Download | Duration: 00:06:10

OK, did you catch the mistake? I messed up between Episodes 199 and 200. But, everything is there - nothing was missed, just a number malfunction...

In any event, we are on track with this episode - Tripodcast Episode 201. What About Your Image?

In this Tripodcast, Dick Ollek, CBSE takes a look at your image... Uniforms, vehicles, office, and more. Whether you are a BSC, Distributor, In-House Cleaning Operation, or otherwise in the Cleaning Industry, how you present yourself, and your employees, is critically important to your clients' and prospects' opinion of your operation, and ultimately the success of your operation.

We are about to begin Thanksgiving Week - I would like to take a moment to wish you, your families and your friends a safe, wonderful and blessed Thanksgiving Holiday. I hope it is the best ever for all of you!

David

This is a Video and Audio Tripodcast. Please click HERE to see the video version.

Download | Duration: 00:05:12

We're back on our weekly schedule of Tripodcasts. I hope you've enjoyed the past several weeks leading up to and following the BSCAI Convention and ISSA Tradeshow. I know we've really enjoyed talking with the sponsors, presenters, Board Members and attendees. We've learned a lot and always look forward to this annual series.

In today's Tripodcast Dick Ollek, CBSE talks about attitude. Although it seems that we are surrounded with negative thinking, Dick points out that how we CHOOSE to think about things makes ALL the difference.

(Audio & Video Tripodcast) Click HERE for the video version.